PRICES, DELIVERY CHARGES AND PAYMENT
The prices of the product are given in pounds sterling and are inclusive of VAT (where applicable, unless otherwise stated) at the current rates.
The prices are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Terms. Delivery costs will be specified to you before the order is confirmed and when the order is definitively validated.
The price invoiced to you is the price stated on the order confirmation sent via email by Natalie Roche Limited.
You accept Natalie Roche Limited’s right to modify its prices at any time; however the Products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such Products. The tariff in force is that stated on the Website, unless there is a typographical error.
Our site contains a selection of products and it is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
All payments must be made immediately over the Internet. Unless the server is unavailable, you may pay with a credit or debit card or with PayPal.
You will need to enter the card number, expiry date, name of cardholder and the 3-digit security code from the back of the card.
For your security our website transactions are carried out in a secure environment via our payment service provider, SagePay. SagePay is fully approved to Level 1 in the Payment Card Industry Data Security Standards (PCI DSS) which is the highest level of compliance.
As part of the fight against online fraud, information concerning orders will be checked by Natalie Roche Limited’s designated Payment Service Provider, SagePay.
If you require a VAT invoice, please contact our Customer Care Team here or call us on 0844 800 7661.